830-626-6000

Frequently Asked Questions

Is the Supplize Warehouse open to the public?

The Supplize warehouse is no longer open to the public. For insurance purposes, we had to close down the store and switch to selling online only. All orders must be placed online or over the phone at least two hours prior to picking up at the warehouse, if you are doing will-call.

How can I receive my order?

There are three options for receiving your order: delivery on our truck, will call, or FedEx.

Local Delivery

If you are located within our service area (New Braunfels and the surrounding areas from Austin to San Antonio), we offer free delivery on our truck with a $50 minimum order. For delivery days, please refer to our delivery chart here.

Will Call

If you would like to pick up your order in person, please place the order by phone or online (we do not accept orders placed at our warehouse) at least two hours prior to picking it up. When you arrive at our warehouse, please go up the ramp at the side of the building and ring the doorbell so we can assist you.

FedEx

If you live outside of our delivery area, we can ship your order to you via FedEx Ground. Please note that shipping costs will be calculated after you place your order, and you will be responsible for paying those before we ship your order.

What forms of payment do you accept?

For orders placed online, credit card payment is expected at the time of purchase. For orders placed over the phone, card or check payment will be taken at time of delivery or pickup. If you would like to request an account with pay terms, please give us a call at (830) 626-6000 and we will get that set up.

Please note, we do not accept cash payments.

What happens to backordered/out-of-stock items on my order?

If we are out of any item you order, that item will be taken off your final invoice and cancelled. If you would like to receive that item when it is back in stock, please either reorder it or give us a call.

How do I return an item?

Unused, unopened product can be returned for a full credit or exchange within 30 days of receipt. If the product has been opened, used, or damaged in any way, it cannot be returned. Returns of food items are only accepted if damaged by the vendor or Supplize, and will be reviewed on a case-by-case basis.

For any questions not answered here, please contact us at (830) 626-6000 or websupport@supplize.com.